Hearing aid not producing any sound, or sound is distorted:

  1. Check for correct placement of the battery. Replace if necessary.
  2. Check for possible blockages and clean. Replace wax filters and clean microphone openings.
  3. Check the device for physical damage. If the device appears damaged, contact your hearing healthcare provider to assess the damage.


Hearing aids are not loud enough:

  1. If you have a volume control, make sure it’s not turned down.
  2. Visually inspect your device, check for blockages in the receiver and ensure the opening to the microphone is clean.
  3. Have ears checked for wax. Even if the ear canal isn’t completely blocked up with wax, it can affect how you’re hearing with your hearing devices.
  4. Have your hearing tested by your audiologist. A change in hearing may mean the settings in your hearing devices is no longer appropriate.


Hearing aid is producing feedback:

  1. The hearing aid may be not positioned in ear canal properly, or fully inserted. Try removing and inserting again.
  2. Have ear canal checked for wax. When sound from the hearing aid hits up against a wall of wax, it can cause feedback
  3. Have you gained or lost weight recently? Gaining or losing weight can sacrifice the fit of your hearing device. If you have custom devices, see your audiologist to see if it needs to be remade.
  4. Consult your audiologist to see if the manufacturer of your hearing device has a feedback management system in their software. A quick appointment to your audiologist may easily resolve the issue.


If troubleshooting fails to resolve the issue with your hearing device, it’s always best to make an appointment with your audiologist.